Simrad Introduces Network Diagnostic Software to Increase Service and Support
June 23, 2016
Free Wireless Tools Provide Automatic Updates and Enhances Remote Service Support
Egersund, Norway – Designed to ensure optimal marine-electronics performance, the new Simrad® Network Analyzer and Service Assistant with integrated wireless diagnostics tools are now available for Simrad-branded multifunction displays in a new software release. Available for all NSS evo2, NSO evo2, and GO multifunction displays with GoFree™ connectivity, the tools allow boaters to easily send system information to the service team to improve troubleshooting and customer service. No matter how far a vessel is from land, as long as boaters can connect to a wireless network, this new update gives immediate access to the latest features and the best support and service.
The Network Analyzer simplifies system-wide software updates of multi-display setups by proactively notifying users ─ similar to a mobile phone or a personal computer ─ when new software is available for displays, expansion modules and other networked devices. The Service Assistant is used to transmit a detailed report of Ethernet and NMEA 2000® network devices ─ including software version and serial numbers of networked devices ─ so technical support can help troubleshoot issues more quickly. The service report not only includes the installed electronics and system configuration, but can also include screenshots captured on the display to further illustrate the issue at hand.
“We lead the industry in wireless capabilities,” said Leif Ottosson, CEO, Navico. “Driven by our strong commitment to quality and ease-of-use, this powerful wireless functionality will help our customers keep their systems optimized. We regularly release free software updates to enhance the capabilities of Simrad-branded multifunction displays, expansion modules and accessories. The Network Analyzer and Service Assistant, along with our GoFree™ wireless capabilities, not only make it easy to keep your entire system current by notifying you when new software is released, but also help us provide better service to our customers if technical issues occur.”
GoFree connectivity is cloud-enabled technology giving users the capability to receive automatic software update notifications and be able to download and install these updates directly to their display – guaranteeing the most up-to-date operating system with all of the latest features.
The new Network Analyzer and Service Assistant service tools are available in the latest Simrad software release via a one-time manual download and update to compatible equipment, with no charge to the customer. To download, go to www.simrad-yachting.com/en-US/Support/Downloads and select the product group that applies to the appropriate display.
About Simrad: The Simrad brand is wholly owned by Navico, AS. Navico is currently the world’s largest marine electronics company and produces products under leading marine electronics brands: Lowrance, Simrad, GoFree and B&G. Navico has approximately 1,500 employees globally and distribution in more than 100 countries worldwide. www.navico.com