Please check out our Product FAQs, which provide useful information on our products. You may find the answer to your question right here! We also have a YouTube channel that provides many helpful trouble-shooting videos.
Due to limitations associated with mandated COVID-19 quarantines, we may experience higher than normal wait times. We appreciate your patience and understanding during these coming weeks.
SEASONAL VOLUME NOTICE
Our phone and email volumes are extremely high during March through August.
During these months, please expect longer than normal hold times for phone support and email responses. Please consider calling during the middle of the week as Mondays are our busiest days and result in the longest hold times. Also, please take advantage of the convenient call-back feature on our phone system that will set up a call back to you; you do not lose your place in queue, you do not have to wait on hold and you will be called back as soon as it’s your turn!
For general product and technical related questions contact us using the form below and we will respond as quickly as possible. Please complete the form and provide as much detail as possible in the “question or comment” section.
Technical Support Representatives are available to help you Monday through Friday from 8:30 a.m. to 4:45 p.m. EST. (We are closed on weekends and holidays) U.S. Support: 1-800-628-4487 - Canada Support: 1-855-361-1564.